Shipping & Cold-Chain Delivery Policy

Last Updated: May 2026

At Telehealth FX, ensuring medication integrity from the compounding laboratory to your doorstep is our highest priority. All partner clinics maintain strict cold-chain logistics protocols to protect temperature-sensitive peptides.

1. Temperature-Controlled Cold-Chain Logistics

Injectable Semaglutide and Tirzepatide are delicate peptide molecules that require temperature maintenance. Partner compounding pharmacies utilize:

Medical-grade insulated thermal foam or recyclable eco-shield mailers.
Conditioned phase-change cold packs calibrated to maintain 36°F to 46°F (2°C to 8°C) transit conditions.
Express priority transit (FedEx or UPS 1–2 Day Express) to minimize total time in transit.

2. Processing & Delivery Timelines

Once your physician consultation is completed and your prescription is approved:

Pharmacy Compounding: 1 to 3 business days for sterile compounding, quality testing, and prescription labeling.
Express Transit: 1 to 2 business days via express cold-pack shipping.
Total Turnaround: Most patients receive their initial medication package within 3 to 5 business days from consultation completion.

3. Discreet Packaging

Your privacy is strictly guarded. All medication shipments arrive in standard, unmarked express packaging with no external markings indicating the contents or the name of the medication.

4. Delivery Issues & Temperature Compromise

If your package is delayed by carrier transit disruptions, damaged in transit, or arrives at an unacceptable temperature, notify our support team within 24 hours at [email protected] for immediate resolution and expedited reshipment.