Returns & Refund Policy

Last Updated: May 2026

Telehealth FX is committed to transparent, fair customer policies. Please review our guidelines regarding medical consultations, prescription medications, and subscription cancellations.

1. Prescription Medication Return Policy

In accordance with federal and state regulations governing pharmaceuticals (including FDA and State Board of Pharmacy rules), dispensed prescription medications cannot be returned, restocked, or refunded once they have departed the pharmacy. This standard exists to guarantee patient safety and ensure unbroken chain-of-custody for all medical therapies.

2. Clinical Ineligibility Guarantee

If you complete a medical intake and our licensed physician determines that GLP-1 or TRT therapy is clinically contraindicated or unsafe for you, you will receive a 100% full refund of your consultation fee, or your payment method will not be charged. We believe patients should never pay for medical evaluations that cannot offer treatment.

3. Damaged or Defective Deliveries

If your medication arrives broken, compromised, or damaged during transit, our partner pharmacies provide a free immediate replacement shipment. Please photograph the damaged packaging and contact [email protected] within 24 hours of delivery.

4. Subscription Flexibility & Cancellation

Telehealth programs offered through our partners operate on month-to-month subscriptions with no long-term contracts, lock-in commitments, or cancellation fees. You may pause, adjust, or cancel your renewal at any time directly through your patient portal before your monthly refill is compounded and shipped.